I have been asked for a query to search through all incidents,requests,problems,tasks, and notes for a keyword. For some reason my users don't want to take the time to narrow their searches. They want a google type search that finds their keyword no mater where it is in servicedesk. Is this even possible? Any one got any ideas?
This is implemented via the knowledge search feature in Service Desk. You can configure anything to be "knowledgeable" (aka "searchable"). In Console you can search using the "Knowledge Management Search" component. In Web Desk you simply use the search box in the top right of every page. You can also initiate these searches while creating or viewing your incidents, requests, etc.