1 Reply Latest reply on Aug 27, 2014 1:35 PM by dmshimself

    Notes under an Incident: txt or html format

    Apprentice

      Is there a way to add txt or html format to "notes" under an incident?  Example:

       

      This is a test note

       

      This is a test note

       

      This is a test note

       

      When I click save, it shows up like This is a test note This is a test note. This is a test note. (all on one line)

       

      Would like to keep the original format.  Any suggestions?

        • 1. Re: Notes under an Incident: txt or html format
          dmshimself ITSMMVPGroup

          I'd look at using the Object Designer to change the subtype of the description attributes on the notes object to be HTML.  You can then use Windows Designer to enable the HTML editor for that attribute so people have a simple way of modifying the format if you want.  If you make this change, you may also need to modify the way any reminders are sent out which refer to the contents f notes sent as they will be a different format from that point onwards.

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