Hello all - I swear I read somewhere users could always access incidents when they were set as the raise user, regardless of data partition, but now I can't find that so maybe I imagined it We're close to rolling out the system company-wide and just discovered that when any kind of data partitioning is enabled, and an end user or an analyst is part of a Support Group, they are unable to access incidents they've entered for themselves (i.e. where they are the Raise User) when the incident falls under a data partition other than one set on their user record. (An exception being if the data partition on the incident is blank of course)
Is this by design? It seems bizarre that a user couldn't access their own incident where they are listed as the Raise User. We're going to have analysts who can't access incidents they've entered for themselves with other groups because their data partition doesn't match Ideally they should be able to access any incident where they are are the Raise User, regardless of the data partition. If this is actually how it's supposed to function, does anyone know of a way around it?
Thanks for any help or advice!