3 Replies Latest reply on Sep 18, 2014 3:16 AM by Stu McNeill

    Escalations based on assignments don't expire when the incident is resolved

    Apprentice

      Hi, I have noticed that when an incident is resolved, the response level and it's escalations of the "assignment" type keep running. So people keep getting escalation emails while the incident is resolved. Is this something other people have noticed too? Is this " as designed "? Am I right in thinking that the only way to get beyond this is too reassign the incident to an empty group and user when the incident is resolved? Thanks for any help!