My Service Desk team are having issues with Remote Control via their citrix console session. They are able to use a local console install without issue. I've tried installing the Remote Console that is supplied via the webpage and this gives a similar issue. The connection fails with a generic "Unable to establish a secure session with the remote computer (-5)" message. What would I do to troubleshoot why they aren't able to do Remote Control from Citrix further? We're running LANDesk 9.5 Service Pack 1.