Looking for a starting point rather than a full on step by step guide at the min.
We have an installation of Service Desk that is very mature and well configured to our setup. We've recently onboarded another customer who are basically the same setup as us but on a different network. Another Service Desk package (7.7.2 will be getting installed) has been purchased (just before anyone thought I was trying to be really dodgy!!) and now the fun begins.
Customer 2 is going to be adopting our Incident/Problem/Change/Request processes. We have a number of processes and other cloned modules that they will never be using so I had thought my 2 options are:
1) Design Transfer - I'm imagining weeks upon weeks of transferring, we have a lot of configuration done in each module and to be truthful this route seems awful!
2) Doing TTL, so transferring our whole DB and then cleansing the data from it. 2 issues here, firstly they'll end up with all the crap they don't want/need and secondly cleansing the data. I've found scripts on community re deleting IPCs and we'd need to amend this to include all our requests/knowledge mgmt and then the 2 cloned modules as well, deleting all assests and CIs and deleting all user data. Is this everything that would need cleansed? I'm worried about leaving stuff in situ and it throwing up problems down the line.
Just wondering has anyone done this before? To be honest anything we've implemented previously to this has been done with the assistance of LD but due to financial restrictions I've been asked to look into it. However, I think my boss would prefer a working instance of ServiceDesk over a hodge podge of one!