4 Replies Latest reply on Sep 27, 2014 10:11 AM by dblansky

    Provisioning action handlers blank and lose assigned distribution packages

    rdittman Apprentice

      At times we have provisioning template action handlers go blank  or lose their assigned distribution package and stop working. When this happens we have been rebuilding the template from scratch but recently it happened on multiple templates and is becoming time consuming. Is there anything else we can do to avoid this from happening or is there is anything we can do to troubleshoot this when it happens? We are on 9.6.

       

      Clicking on the action again after clicking away will show the distribution packages but nothing is selected.

        • 1. Re: Provisioning action handlers blank and lose assigned distribution packages
          Frank Wils ITSMMVPGroup

          Any strange errors/warnings in the Console.exe.log file when you do this?

           

          Frank

          • 2. Re: Provisioning action handlers blank and lose assigned distribution packages
            rdittman Apprentice

            Just opened a template that didn't show anything and this showed up in Console.exe log:

             

            09/24/2014 07:38:10 INFO  10184:Main Thread RollingLog : Critical Exception: System.ObjectDisposedException: Cannot access a disposed object.

            Object name: 'SectionProp'.

               at System.Windows.Forms.Control.CreateHandle()

               at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

               at System.Windows.Forms.Control.CreateControl()

               at System.Windows.Forms.Control.ControlCollection.Add(Control value)

               at LANDesk.ManagementSuite.Provisioning.WinUI.ActionTreePage.SelectedChanged()

               at System.Windows.Forms.TreeView.TvnSelected(NMTREEVIEW* nmtv)

               at System.Windows.Forms.TreeView.WmNotify(Message& m)

               at System.Windows.Forms.TreeView.WndProc(Message& m)

               at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) Stack Trace:    at System.Windows.Forms.Control.CreateHandle()

               at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

               at System.Windows.Forms.Control.CreateControl()

               at System.Windows.Forms.Control.ControlCollection.Add(Control value)

               at LANDesk.ManagementSuite.Provisioning.WinUI.ActionTreePage.SelectedChanged()

               at System.Windows.Forms.TreeView.TvnSelected(NMTREEVIEW* nmtv)

               at System.Windows.Forms.TreeView.WmNotify(Message& m)

               at System.Windows.Forms.TreeView.WndProc(Message& m)

               at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

            • 3. Re: Provisioning action handlers blank and lose assigned distribution packages
              Tom Farrugia SupportEmployee

              Did you recently import any packages?  I saw this recently with corrupt packages.  If I made a copy of the package and selected the copied package it retained the settings.

              • 4. Re: Provisioning action handlers blank and lose assigned distribution packages
                Specialist

                I had this happen to me recently also with 9.5.  we have a couple of patches in place on the server - a Base patch & HP ElitePad...

                 

                there was an issue with one of the scheduled task groups being deleted accidentally by someone on the tech staff, so I rolled back the sql db & got that back, but the empty provisioning steps seemed to follow later in the day when I relaunched my console.

                 

                I ended up having to re-apply the patches to the local remote consoles.  A bit of back history - When we installed the patches initially, I thought the main CP.....zip was for the core server & the one marked CP....Client.zip was for the remote consoles, so the patches were never actually applied to the remote consoles.  It is odd that it was working nearly a year without issue.

                 

                After working with LD support, I found out the CP....zip needed to be applied to the remote consoles also.  As I looked at my remote console Help --> About --> More Info, none of the patches showed in the view, so I applied, rebooted & the OS Provisioning was back to normal.

                 

                Check your remote consoles against the core & make sure all patches / versions match.