2 Replies Latest reply on Oct 21, 2014 6:09 AM by jose.luz

    Failed updating the application list, Landesk policy WEB service is not responding

    Rookie

      Dear Landesk

       

      I have Landesk Management Suite 9.50.2.6

       

      I´m having some problem sending package through Landesk Desktop Manager.

       

      When i Open Desktop Manager i get the Message "Policy synchronization has failde."

       

      And if  i press on Refresh i get the error that

      "Failed updating the application list, Landesk policy WEB service is not responding"

       

      Here is the Log from policy.sync

      Wed, 08 Oct 2014 09:28:04 Checking if we have a valid local database file before attempt to start policy.sync.exe

      Wed, 08 Oct 2014 09:28:04 [START] Policy synchronization started.

      Wed, 08 Oct 2014 09:28:22 Get ldap info from cache since failed to contact ldap server.

      Wed, 08 Oct 2014 09:28:22 Sending policy request to core server.

      Wed, 08 Oct 2014 09:28:22 Requesting policy for {8E250040-4F62-B745-9755-49F2AEAC19E7}, user ES001607\test.pedro, ldap user ES001607\test.pedro, ladp machine

      Wed, 08 Oct 2014 09:28:23 Web request returned 503 Service Unavailable

      Wed, 08 Oct 2014 09:28:23 Retrying web request

      Wed, 08 Oct 2014 09:28:23 Web request returned 503 Service Unavailable

      Wed, 08 Oct 2014 09:28:23 Retrying web request

      Wed, 08 Oct 2014 09:28:23 Web request returned 503 Service Unavailable

      Wed, 08 Oct 2014 09:28:23 Retrying web request

      Wed, 08 Oct 2014 09:28:23 Failed to send the web request to the core server.

      Wed, 08 Oct 2014 09:28:23 [STOP] Error: failed to get policies from the core server.

       

       

       

       

      Wed, 08 Oct 2014 09:28:23 [STOP] Policy Synchronization application complete.

       

       

      On the Landesk Server i can see the equipment's and i can communicate with them from the Landesk server.

       

      There is any way to clear the policy cache or force the policy to communicate with the server.

       

      Thanks

      José Luz