I have developed the following above reports, if anyone requires details drop your mail address. I will send the .rpt file for design.
I would be interested in seeing the .rpt files.
Please share your mail ID i will send it to you!
How about putting it up in the shareIT area of the forum?
Thats good idea, please let me know the path.
On this community menu use the main menu and Useful Places/ShareIT
Please find the links below:
Incident Summary count by week( for selected period) - https://community.landesk.com/support/docs/DOC-34855
Mean Time to Resolve by Group and Analyst - https://community.landesk.com/support/docs/DOC-34856
Mean Time to Respond by Group and Analyst - https://community.landesk.com/support/docs/DOC-34857
Mean Time to Resolve Request - https://community.landesk.com/support/docs/DOC-34858
Mean Time to Respond Request - https://community.landesk.com/support/docs/DOC-34859
I don't seem to be able to access these docs 'unauthorised'
I guess it needs to approved.