12 Replies Latest reply on May 19, 2015 2:58 AM by Rizwan

    steps to create a crystal report.

    Specialist

      Hi,

       

      Has anyone designed below listed crystal reports, and has any steps to create the same.

       

      1. Mean Time to Respond by Assignment group and category.

       

      2. Mean Time to Resolve by Assignment Group broken down by incidents and requests.

       

      3. Aging Report for both Incidents and Reports.   Input parameters should allow me to enter an aging number.  For example, I want to see all incidents by assignment group and/or person that are older than (x-aging parameter) days.

       

       

      Regards,

      Rizwan