4 Replies Latest reply on May 31, 2017 6:04 PM by JohnO

    How do I lock down service catalog item in web access?

    Apprentice

      When an analyst clicks anywhere on a catalog item (highlighted in yellow in attachment) and NOT on Request Serivce, it bring up the Service Catalog item which they have the ability to edit.  I am finding some analyst think they are creating  a ticket by filling in the fields but are actually editing the entire catalog item.   I need to prevent this from happening so how do I make these read only or how/where do I limit permissions of the analysts?

       

      Thanks,

      Deb