2 Replies Latest reply on Nov 9, 2014 9:02 PM by pcantika

    Email Inbound not read message where email attachment .msg?

    pcantika Apprentice

      Hai,

      Carl.Simpson

      admin

      beau.gordonRex

      I have a problem in my inbound email. If my email inbound get message from customer and message from my customer

      have attachment .pdf and .msg. Where condition attachment like my capture :

      Attachment.jpg

      System landesk, continualy create incident, but landesk don't mark this email as read. Like my capture :UnRead.jpg

       

      Because of this, landesk have a lot incident for subject, details which is same and this system landesk always think is not the same case.

      IncidentBerulang.jpg

      for temporary solution, i have to unread manualy for this email. If i get same email again for this. what can i do for landesk system to automatically read this email?

       

      *note : i am using LanDesk 7.7.2

       

      Please Help

       

      Thank you

       

      Putri Cantik A