In the past I was required to test every new version of Service Desk. Ok, that's normal. I had to test every action of every process. I have 108 Incident actions in 4 active processes and 81 Change actions in 2 active processes. I then had to test all of those actions and processes on the console, in Internet Explorer 9, Firefox, Self Service, and Mobile. I am re-evaluation our testing standards.
Since console never changes do I even need to test it?
Is it necessary to test IE, Mozilla, and Self Service?
Is it necessary to test every action of every process I have?
How much testing do you do?
My standard process is to use a test environment, copy my live database to the test SQL server, and then do a standard upgrade of the server and the database. I then do the exhaustive testing as outlined above. I am currently on 7.7.0 and trying to decide if I should upgrade to 7.7.3 or 7.8. I use a second test environment to test beta versions.
Any thoughts of what version to upgrade to, go to 7.7.3 or wait for 7.8?