1 Reply Latest reply on Nov 21, 2014 8:03 AM by sml1538

    LANDesk agents not able to report inventory

    Rookie

      Hello,

       

      We manage approximately 1,500 systems through LANDesk. I just recently (this week) upgraded our environment to 9.6. I had hoped that this would resolve an issue that has persisted since my predecessor was managing our environment. Of our 1,500 or so systems, there are about 40 agents that return no inventory information and fail to deploy packages correctly. Full re-installs of the agent have been tried on multiple occasions and seem to have no effect. When attempting to manually run an inventory scan, many return the message "ID 15531 - Failed - The system cannot find the file specified". This is despite the inventory scanner .exe being present on the system. Other systems afflicted by this issue run an inventory scan in a few seconds but return no data. Most of our systems function fine so this seems to be something specific to this small minority. I realize that there are likely multiple issues that could be causing this but I'm hoping that someone can give me direction as to where to start looking.

       

      Thanks,

       

      -Gannon Powers

      Hypertherm, Inc.

        • 1. Re: LANDesk agents not able to report inventory
          Apprentice

          I've had various issues like this in the past and have had to do a complete uninstall of the LANDesk software on the client.  The uninstaller, UninstallWinClient.exe, located in LANDesk\Management Suite\ldmain, is what you want to use.  I typically copy the file to the client in question and run it either from the GUI or command line (go in remotely via psexec).

           

          The file has some switches you can pass to it.  From the command line, run "uninstallwinclient.exe /?" to see what they are.  I typically run the following:

           

          uninstallwinclient.exe /UI /FORCECLEAN /REBOOT

           

          After that, reinstall the agent and see if it is good.  This probably isn't the quickest solution but it's definitely very thorough.