2 Replies Latest reply on Nov 19, 2014 9:13 AM by NickBrown

    NULL out User and Group fields on window

    NickBrown Apprentice

      Hello,

       

      We've recently created a new action in our incident process called "misassigned tickets", in order to track tickets that are being assigned wrong.

       

      My question is, when I created this window I'm using the Group and User objects to populate the window. When the users use this action it auto-populates the fields with the current user/group. I would like for this to be NULL as it doesn't fit the point of the window and just adds extra steps to the workflow. I have another, very similar window/process that does this same thing but doesn't auto-populate the window, but I can't seem to make the coorelation to fix this new window.

       

      thanks!

       

      -Nick