7 Replies Latest reply on Feb 24, 2015 3:01 AM by kesch

    Installation fails with error "One or more of the dependent files could not be found." 16418

    Apprentice

      I'm trying to put together a MSI distribution package for ApplicationXtender Desktop 6.5 with retrieval only option.  It is a MSI install, and I have the command line as:

       

      /i /quiet ADDLOCAL=DocumentManager /norestart

       

      The installation files are stored on network storage.  I have double checked the path and it matches what I have set up in LANDESK.  I added the whole ApplicationXtender Desktop installation directory into "Additional files," minus the MSI itself.  Scheduled the task and ran it, but keep getting this error:

       

      "One or more of the depend files could not be found."

      Error code 16418.

       

      I have tried resetting the package hash, and also tried starting over by deleting and re-creating the distribution package, but nothing seems to work.  What am I missing here?

        • 1. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
          Tanner Lindsay SupportEmployee

          Often the specific file that is missing can be found in the log file on the client. You can find more information about where those logs might be and finding what you are looking for here: Software Distribution

          1 of 1 people found this helpful
          • 2. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
            kesch Specialist

            hi,

             

            I have the same error. I checked the downloaded files with the files on the core and there is nothing missing.

            In the sdclient log is the only error I can see: ERROR: function getfileinformation is no longer supported.

             

            Do you have the same errors in the log?

             

            tanner do you see this error before? can you help me with this informations?

            • 3. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
              kesch Specialist

              I opened a ticket. I get the answer, that it is a bug in 9.6 and it still not fixed in 9.6 SP1. The are working on a solution right now.

              1 of 1 people found this helpful
              • 4. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
                cclinton Apprentice

                Does anyone have an update on what causes this error?  I can deploy packages just not one specific package.

                Mon, 23 Feb 2015 16:18:47 The nostatus flag has NOT been set.

                Mon, 23 Feb 2015 16:18:47 Core name 'KNT001AP21.corp.loc' obtained from active task list

                Mon, 23 Feb 2015 16:18:47 Sending task status, cmd line -coreandip=KNT001AP21.corp.loc -taskid=1524 -retcode=229392444 "-message=100%" -pkgid=226

                Mon, 23 Feb 2015 16:18:48 ERROR: function GetFileInformation is no longer supported

                Mon, 23 Feb 2015 16:18:48 ERROR: function GetFileInformation is no longer supported

                Mon, 23 Feb 2015 16:18:48 processing of package is complete, result -1918091230 (0x8dac4022 - code 16418)

                 

                Mon, 23 Feb 2015 16:24:40 ******* sdclient starting to process task *******

                Mon, 23 Feb 2015 16:24:40 Task id to process: 1524

                Mon, 23 Feb 2015 16:24:40 Command line: /policyfile="C:\ProgramData\LANDesk\Policies\CP.1524.RunNow._g1YA&#47S&#47pd76hsmlyL2cyC3Gx&#47Rc=.xml"

                Mon, 23 Feb 2015 16:24:40 File (http://knt001ap21.corp.loc/ldsoftware/RightFax/rightfax10.6_sr3_client_Silent/RightFax Product Suite - Client.msi) is cached locally

                Mon, 23 Feb 2015 16:24:40 The nostatus flag has NOT been set.

                Mon, 23 Feb 2015 16:24:40 Core name 'KNT001AP21.corp.loc' obtained from active task list

                Mon, 23 Feb 2015 16:24:40 Sending task status, cmd line -coreandip=KNT001AP21.corp.loc -taskid=1524 -retcode=229392444 "-ldap=CN=Ryan\, Dee,OU=USERS,OU=GPCWASH,DC=gpcwash,DC=ad,DC=muscatinefoods,DC=com" -pkgid=226

                Mon, 23 Feb 2015 16:24:41 About to call DownloadFiles (911 files) with these settings:

                Mon, 23 Feb 2015 16:24:41 m_allowedBandwidthWAN: 50

                Mon, 23 Feb 2015 16:24:41 m_allowedBandwidthLAN: 75

                Mon, 23 Feb 2015 16:24:41 m_discardPeriodSeconds: 604800

                Mon, 23 Feb 2015 16:24:41 m_preserveDirectoryStructure: 1

                Mon, 23 Feb 2015 16:24:41 m_bUseWanBWForPush: 0

                Mon, 23 Feb 2015 16:24:41 m_bSynchronize: 0

                Mon, 23 Feb 2015 16:24:41 Allowed download methods(m_downloadControl):

                Mon, 23 Feb 2015 16:24:41 PeerOneSource

                Mon, 23 Feb 2015 16:24:41 Peer

                Mon, 23 Feb 2015 16:24:41 Source

                Mon, 23 Feb 2015 16:24:41 m_preferredServerControl: AttemptPreferredServer

                Mon, 23 Feb 2015 16:24:53 The nostatus flag has NOT been set.

                Mon, 23 Feb 2015 16:24:53 Core name 'KNT001AP21.corp.loc' obtained from active task list

                Mon, 23 Feb 2015 16:24:53 Sending task status, cmd line -coreandip=KNT001AP21.corp.loc -taskid=1524 -retcode=229392444 "-message=100%" -pkgid=226

                Mon, 23 Feb 2015 16:24:54 ERROR: function GetFileInformation is no longer supported

                Mon, 23 Feb 2015 16:24:54 ERROR: function GetFileInformation is no longer supported

                Mon, 23 Feb 2015 16:24:54 processing of package is complete, result -1918091230 (0x8dac4022 - code 16418)

                • 5. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
                  kesch Specialist

                  It is still no fixed. They are developing a solution at the moment (according to my ticket).

                  It will be fixed in the next CP or SP. Unfortunately that is everything I know. If you want to know more, how it is right now, create a case with problem ID 242335.

                  1 of 1 people found this helpful
                  • 6. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
                    MarXtar ITSMMVPGroup

                    In the meantime if you aren't distributing to huge numbers of machines simultaneously then consider using the files via a UNC path and use run from source. The issue downloading files won't appear.

                     

                    If you need to distribute to lots of machines and need to get the files locally due to bandwidth limitations, then consider wrapping up all of the files into a self-extracting executable using 7zip and then use a batch file to perform the launch of the exe and then launch msiexec with the correct parameters once the extraction is complete.

                     

                    Yes it's a workaround but will probably be quicker than waiting for a patch.

                     

                    Mark McGinn

                    MarXtar Ltd/MarXtar Corporation

                    http://landeskone.marxtar.co.uk

                    LANDESK One Development Partner

                     

                    The One-Stop Shop for LANDESK Enhancements

                    1 of 1 people found this helpful
                    • 7. Re: Installation fails with error "One or more of the dependent files could not be found." 16418
                      kesch Specialist

                      That's what I'm doing. Except for wrapping the sources.

                      It works fine, using the parameters within a batchfile.