1 Reply Latest reply on Dec 9, 2014 5:52 AM by Jenny.Lardh

    Trim Inbound emails

    Apprentice

      Hi everyone,

       

      Is there a way to trim to Inbound emails just to the last email. This is a problem because every time an Analyst tries to update the Incident, it is copying the whole email in the Notes filed.

       

      Any help is appreciated!.

       

      Thanks,

      Bhargava.