When creating an incident in here, the user have 2 options for selecting the RaiseUser: either an internal user or an external user.
Internal user are found in the user business objects, so their no problem here. The issue is when they select external user, we don't have a list of them, so I have a different attribute to get their name where is enter manually.
The problem I have, is when I open an incident with an external user, the system also fill up the RaiseUser automatically with the CurrentUser, even if the field is empty. I want to change this behavior, either to find a way to leave the field empty or set a default username like "external user". I just can't find where I can do this change. I tried to set a default value under Incident management - Incident, RaiseUser attribute, but it didn't work, it still getting the CurrentUser.
Anyone can help me on this one?