3 Replies Latest reply on Dec 18, 2014 8:53 AM by CRB

    SUPPORTING A NEW CLIENT | LDMS

    Rookie

      I am taking over support of a new client who wants me to manage their environment utilzing Landesk. What questions should I ask the client to get a scope of the project?

       

      I'm not sure what version the client has, what additional modules are offered and which ones that they have.  I have a discussion in 2 days with the client and needed input from some admins about what questions I should ask.

       

      I was thinking of the following questions; any input is helpful. PLEASE ADD IN ANTYHING I HAVE MISSED OR ANYTHING I SHOULD CHANGE.

       

      LDMS SERVER
      LDMS VERSION?
      ADDITIONAL MODULES?

      - SECURITY SUITE?

      - POWER MGMT?

      - DATA ANALYTICS?

       

      SERVER HARDWARE SPECS?
      SQL SERVER HARDWARE SPECS?

      HARDWARE ENVIRONMENT

      TOTAL # DEVICES?

      - BREAKDOWN
      # PC’s?
      - HOW MANY PER OS?
      # MAC’s?
      - HOW MANY PER OS?
      # SERVERS?
      - HOW MANY PER OS?

       

      SOFTWARE ENVRONMENT

      - MS OFFICE VERSION

      - ANTIVIRUS SOFTWARE

      - ADWARE/SPYWARE SOFTWARE

       

       

        • 2. Re: SUPPORTING A NEW CLIENT | LDMS
          Apprentice

          If I was going in I would want to know at least:

           

          - Specs of the core and database servers (CPU, RAM, OS etc)

          - Version of LDMS and patches installed (in the management console go to Help > About > More info)

          - What they are licensed for (in the management console go to Configure > Product Licensing)

          - Are they experiencing any current issues with the system?

          - What type of support agreement do they have with LANDESK?

          - What do they actually use and what do they want to use moving forward?

          - How many devices in LANDESK?

          - What OS types?

          - How many software distribution packages?

          - Who has access to the core?

          - Network specs (is it LAN, WAN, VPN) and ideally a network diagram.

           

          Of course beyond that you would also want to know the usual stuff like exactly what you would be expected to support and do. The list really can go on and I also find that by identifying current issues you can discover a lot about their system.

          • 3. Re: SUPPORTING A NEW CLIENT | LDMS
            Specialist

            The number of tasks distributing the number of packages.

            Do the service computers outside of the domain with the CSA.

            Core software

             

            What is the percentage of focus on,

            Managing the server

            Managing Software distribution

            Managing Patch content

            Packaging

             

            Which modules you use and want to use and when can we upgrade to 9.6