2 Replies Latest reply on Jan 12, 2015 3:36 AM by tonyhh

    sql views

    Apprentice

      Hi All

       

      In version 7.5 we use to have a few views that we used to get things such as the true time of a call from the moment it was logged to when it was resolved minus and suspended times etc.

       

      These views I believe were OOB, they were;

       

      vw_IncidentDuration_createToResolveCloseNow

      vw_IncidentStopDuration_createToResolveCloseNow

      vw_LastIncidentResolution

       

      In 7.7.1 these views are'nt avaiable, have they be removed or replaced with something else?

       

      Many thanks in Advance.

       

      Cheers

       

      Tony