I have a couple of processes where I need to automate an assignment within a status & continue on. Here is the start of my process. Initially I didn't have the Move on or Decision in there... Added it in to try to get around this issue, but so far not working.
It seems when it gets to the "Authorized" status, it just stops & sees the automatic "Add Assignment" action there as Manual action, & does not auto-assign as I intended it to. The Authorization decisions will reinitialize into a separate process that , after approval, changes the status as Authorized & re-initializes back to the original process (based on an "Action Type" field on each request template)
The Authorized status must be here, so if it does indeed require authorization, it will be able to re-initialize in the same state to the original process, but I want to be sure that after it comes back or if approval is not needed, it gets assigned to first-level staff for review before going forward.
I spoke to support today on this & they mentioned something to do with multiple Pre-Conditions on the same process causing the halt in processing as a "safety" feature to avoid looping. Can anyone give me some guidance on how to get around this? I tried adding a decision there also, but it seems to now just be halting at "move on" & will not, well, move on.
I'm on ver 7.7.3