3 Replies Latest reply on Jan 27, 2015 5:18 AM by alouhichi2

    mapping raise user on inbound mail

    alouhichi2 Apprentice

      Hi,

       

      I am setting up inbound email and under mapping configuration I don't see all attributes under incident object. For example I need to map the 'from' attribute under mail object to the raise user attribute under incident object.

       

      Am I missing something please in order to see all attributes.

       

      For information, incidents are created with system user.

       

      Thanks for help

       

      Regards