What are the limitations of the search box on the top right of LDSD it will pickup Incident numbers, but when I type in a name it errors out (The search did not return any results.). or if I type in the word open it references web docs.
This depends on who you are logged in as and on what platform.
It will return any Object that has been set to be knowledgeable and which has been build in to your knowledge base. If you are using partitioning then the user will see what s/he is allowed to see.
If you are an Analyst and you search directly on a reference number then it will return all matching reference number for Change, Request, Incident and Call.
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