2 Replies Latest reply on May 26, 2016 8:44 AM by JVelasquez

    how to deploy an .msi with .msp



      I'm traying to deploy an .MSI package with this batch:

      mkdir "C:\Program Files\Interactive Intelligence"
      mkdir "C:\Program Files\Interactive Intelligence\ICUserApps"

      MSIEXEC /i "\\\c$\Users\CCGS5425\Desktop\ITAU\Fabio\Eficacia Comercial\UserApps_32bit\ICUserApps_32bit.msi" /qn /norestart /l*vx "C:\Program Files\Interactive Intelligence\ICUserApps\ICUserApps_32bit.log" ICSERVERNAME=clstgcicp00v1 ADDLOCAL=Feature_InteractionClient,Feature_ICNE
      MSIEXEC /update "\\\c$\Users\CCGS5425\Desktop\ITAU\Fabio\Eficacia Comercial\UserApps_32bit\ICUserApps_32bit_SU5.msp" /qn /norestart /l*vx "C:\Program Files\Interactive Intelligence\ICUserApps\ICUserApps_32bit_SU5.msp.log"
      MSIEXEC /i "\\\c$\Users\CCGS5425\Desktop\ITAU\Fabio\Eficacia Comercial\UserApps_32bit\LanguagePlugins\ICUserApps_LanguagePlugin_es.msi" /qn /norestart /l*vx "C:\Program Files\Interactive Intelligence\ICUserApps\ICUserApps_LanguagePlugin_es.log"
      MSIEXEC /update "\\\\c$\Users\CCGS5425\Desktop\ITAU\Fabio\Eficacia Comercial\UserApps_32bit\LanguagePlugins\ICUserApps_LanguagePlugin_es_SU5.msp" /qn /norestart /l*vx "C:\Program Files\Interactive Intelligence\ICUserApps\ICUserApps_LanguagePlugin_es_SU5.msp.log"



      But for some reason i can make the deployment.

      The files are 4:





      And also try to make the deployment thru "New MSI package":



      /i /update "\\\Patchs\Eficacia Comercial\UserApps_32bit\ICUserApps_32bit_SU5.msp" /qn /norestart



      But still NO luck


      Can anyone help me!!!



        • 1. Re: how to deploy an .msi with .msp
          WiseGuy Apprentice

          From our experience, the Interactive Intelligence IC User Tools pose a few issues.


          1- We could never get the main package to install on the PC if no one is logged in. That necessitaed that we have to run the tools at next login so that it starts up the next time a user logs in.

          2- The second problem we saw was from installing the package off of the server. This posed some issues in that the install adds some components that necessitate restarting the network connection. The best way we found was to copy all the install files locally, then run the installs.

          3 - I don't think that the /qn will work for this package (at least it never did for us). We had to use a /qr (which I believe is what the IC User Tool documents says to use).


          As for your batch file, I would make two changes. First use the /qr and see if that fixes things.  Second, if possible try to cache the installer files and all supporting files locally first, then run them from the local cache.

          • 2. Re: how to deploy an .msi with .msp
            JVelasquez Apprentice

            You can just include the patch file as a required additional file and then just use the path to the sdmcache folder "%LD_CLIENT_DIR%\sdmcache\<path to software cache>"


            /i /norestart /log "C:\ICUserApps_64bit_patch.log" PATCH="%LD_CLIENT_DIR%\sdmcache\ldlogon\SoftwareStore\IC4SU5\ICUserApps_64bit_SU5.msp" ICSERVERNAME="ICSERVER" /qb