I have some questions about Telephony Integration :
- If LANDesk is Integrated with AD and the user logout from LANDesk, is there any notification showed up when requestor calling for a new ticket ?
- What type of telephone system (PABX) to integrate with LANDesk, Is Analog or Digital (IP Based) or both ?
- What is the supported platform (PABX Type & Brand) for telephony integration ? for example alcatel, avaya, etc
- Is there any emulator for telephony integration? 5. For the middleware (QGate Intelli CTI License), is it included in LANDesk License or separate purchase?
Thank you very much.
Ahmad Fikri Nurrahman