1 Reply Latest reply on Feb 4, 2015 11:21 PM by dmshimself

    Knowledge domains

    pmendes Rookie

      Hi Guys,

       

      Just a quick question,

      We are just setting up LANDesk Service Desk in our company as a project, and one of the tasks during the configuration is to create 2 Knowledge domains for 2 different types users. Everything worked fine until I assign a security group to each of the domains and add some users.

      All the documentation created under a domain doesn't show up on the search's.

       

      After checking the community I saw that to have 2 different domains we need to be license for "Active Knowledge" and I don't think we are.

       


      Screen Shot 2015-02-04 at 18.56.15.pngScreen Shot 2015-02-04 at 18.56.27.png

      Can you please advice if that is still the case? If not do you know what could be the problem?

       

      Our LANDesk Service Desk version is 7.7.3

       

      Regards,

       

      Pedro Mendes

        • 1. Re: Knowledge domains
          dmshimself ITSMMVPGroup

          Everyone gets KB now, the old core vs active knowledge licensing no longer exists.  Can you spell out what you mean by ' added a security group to each of the domains'?

           

          A common issue when you have knowledge domains/partitioning is that you need to be searching as someone who is in a group that has been given access to the knowledge domain containing the articles in question.  I used to login as SA expecting to see every knowledge results search coming back, but that doesn't happen unless SA is a member of at least some groups that have been given knowledge domain access.

           

          You could also turn on the TPS diagnostics to see what is happening when you fire off a search.

           

          You could also take a look through the enclosed.

           

          Knowledge Management