The Request Management process we have is driven by a Service which defines various bits and bobs for each type of Request. (Authorisation levels / costs / Documentation etc.)
What I'm trying to achieve is to generate a reminder to the Raise User with a Policy / Guidance form attached to the email.
In 7.8 I'm using the new Multiple Attachments control to populate the document sets on each service but the problem I'm having is generating the attachments for the reminder.
I've added a multiple attachment attribute to our Reminder Object and put it on the Reminder window. However, when I go to insert this into Process Designer I cannot see the Multiple Attachment attributed on the Service in the Run-time Controls in the tree list. (Though I can see some attributes from the Service)
So I thought about bringing the Multiple Attachment attribute into the Request Object. I can't use a calculation as there's no option to do that and if I try to use a Copy Field Rule to bring it across, I cannot see the Multiple Attachment control in the pick list again. (Again I can see some attributes from the Service)
Is there a way of getting the Multiple Attachments from the Service to the Reminder Window within process using a placeholder or other technique, or do they have to be added manually each time to the Request Object?