I hope you get an answer because this is exactly was I was hoping to do for a new process being developed. Could you keep us all in the loop?
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What Object have you added the Multi Attachment Attribute on for the Configuration Item? If you have added this on the Service Object directly then you probably won't be able to see the attribute in the list as it's most likely linked to the Configuration Item Object.
You will need to create the Multi Attachment Attribute on the Configuration Item Object in Object Designer. This will allow you to add the attribute to the Service window as this is a child Object or Configuration Item.
When you then right click and select Value type on your Request Reminder, you can select Request/Configuration Item/Multiple Attachment Attribute.
Hi Dave, dmshimself
You asked to be kept in the loop on this so here's a quick end of week update.
Jenny's advice above enabled me to reference the attribute from the service. (Thanks Jenny! )
Unfortunately I hit further problems in actually implementing this which I logged with our support:-
When trying to use a placeholder for the multiple attachments on the Reminder window I got a Type Mismatch error, despite both the source and target fields being the same type. I've received notification today this has been acknowledged as Problem 6100.
I also had an issue with the Multiple Attachment control on the service where I was keeping it hidden unless a Boolean was ticked. Once ticked the Boolean made the Multiple Attachment control visible and mandatory. Files could be added fine, but if the nature of the service changed and the files were to be removed, I could take the files off the Multiple Attachment control, untick the Boolean, but could not save the updated Service, because the Multiple Attachment control still thought it was mandatory, but empty ie. had no files attached to it. This was acknowledged as Problem 6097.