1 Reply Latest reply on Mar 16, 2015 4:31 PM by Mroche

    What are the best session settings for LDSD

    KaJo73 Apprentice

      The session settings in IIS are quite advaced now and our users would like it to be as long as we can comfortably accept (default is no good). We have had the "WebAccess" website cookie session timeout set to 45 minutes, but I have noticed that the "Framework" is set to 20 minutes.

      Also there are lots of available options on this settings window now, I would like to know what the optimal configuration is, can anyone help please?


      Session Timeouts2.jpg

        • 1. Re: What are the best session settings for LDSD
          Mroche SupportEmployee

          The cookie time-out in the session state of the virtual directories should match the license session time-out property set in the system settings within console.. Article Increasing the session idle timeout time for Web Access explains how to change the session time-outs.  The rest of the settings on the session state page can be left as default


          The frameworks timeout can be left at 20 mins because Console has the ability to re-authenticate you automatically if the session has timed out as it keeps your login credentials handy on the client side.  In Web Desk the user session data kept in the Service Desk database is automatically cleared after 20 minutes (value set in the license session timeout property in console) of inactivity by the Background Processing service.


          It should be noted that increasing these timeouts also means that if a license is locked for any reason then the time it takes for that license to be released will also be increased.  This is explained in more detail on page 149 of the LANDESK Service Desk 7.8 - Administrator Guide.