We need to configure our email notifications from SD to User emails. In this email we need to put the name of the Institution, the number of the Incident, the name of the User and a gratitude for using the HelpDesk.
Where can I changue these notificactions?
You can change the notification in the process designer in "Add Reminder" automatic action.
To add the attibute (Number of the incident, user, etc), right click the details and choose "Insert Place Holder".
It will look better if you use HTML code
There is some article that can help :
HTML Templates for Outgoing Mail and Notifications
Retrieving data ...