3 Replies Latest reply on Feb 19, 2015 2:15 PM by erik.marple

    Benefit of creating new framework for BridgeIT during 7.8 upgrade

    erik.marple Expert

      I'm still a new admin and couldn't really find anything that addressed this. While testing the 7.8 upgrade I'm prompted to migrate Mobile Self Service to BridgeIT and it asks whether I want to create a new framework. I'm going through the Upgrade doc, but I haven't been able to find anything that lists the benefits of doing this vs just using your existing framework or why you're given the choice. Anything I should know in regards to this before I move forward with the upgrade?


      Thanks for any advice

        • 1. Re: Benefit of creating new framework for BridgeIT during 7.8 upgrade
          elizabethcombrink Employee

          You create separate webaccess and frameworks with their own separate application pools for performance and traceabilty.


          Each application pool has its own connection to the database and its own resources to do the work required to process the requests that come to it.


          That's the short answer!

          • 2. Re: Benefit of creating new framework for BridgeIT during 7.8 upgrade
            Lara Hellman SupportEmployee

            Hi Erik,


            To add to Elizabeths comments, the reason it's asking you to migrate is because in previous versions BridgeIT used the framework embedded in Web Access for all it's database access and processing needs. The reason it asks if you want to use your existing framework or create a new one is because of the logon policy you are using. If, for example you have previously logged in to the BridgeIT app using explict credentials (ie the user name and password defined in Service Desk) but your console users connected to your framework use integrated security (eg AD authentication) then you would no longer be able to login to BridgeIT because the framework authentication mode would be wrong, in this case you'd need a separate, explicit authentication framework.


            It's really easy to check that your authentication methods are correct - simply click on the 'Edit' button of any application in Configuration Centre, it will tell you which policy it is using. You will need to make sure that you have a framework that has the same policy as your BridgeIT application and that this BridgeIT application is referencing this framework (also visible on the edit button of the BridgeIT application).


            Hope that helps,