1 Reply Latest reply on Sep 9, 2015 6:42 AM by Jenny.Lardh

    Showing Process Name on Search Field for all searches

    Afzal.patel Apprentice

      The process name is shown on the Search results when entering text, however this is not the case if you type in an ID as many users do.  So if you search for 100 it will return all the processes with ticket id as 100, and not immediately clear which ticket is the Incident for example.

      I take it there is a system report template rendering the results, can we also have the process name & id shown on the search results screen, our users will really appreciate this!


      As is:


      First screen shot is string, second screenshot is numeric search, ie ticket id search

      Showing Process Name.pngNot showing process name.png