0 Replies Latest reply on Mar 13, 2015 3:13 AM by Rizwan

    Suggestions required on "How to gather reports/trends when LANDesk is integrated with 2 other ITSM tools".

    Rizwan Specialist

      Hello Guys,

       

      We have a scenario and i am looking for the best idea for pulling the reports.


      Scenario:

      1st Branch uses LANDesk, 2nd Branch and 3rd Branch uses different ITSM tools.

      We have integrated 1st and 2nd Branch already using LPM process and i have boolean attribute based on groups with which i pull report on count of Incidents transferred for resolution to LANDesk and count resolved at other ITSM tool which is transferred from LANDesk tool.

       

      We are not integrating LANDesk with 3 rd Group as of now, and there will be just a manual process where in Service desk of 3rd Branch calls/Mails our service desk 1st Branch and provides the ID and issue details.

      I have new attribute created on windows at LANDesk to capture the ID of other ITSM tool manually.

       

      How can i create a cross tab report on count of Incidents transferred for resolution between these 3 ITSM tools?