2 Replies Latest reply on Mar 20, 2015 8:38 AM by CRB

    Push task will get device stuck when screen is locked ( stays active indefinitly )

    Specialist

      Push task will get device stuck when screen is locked ( stays active indefinitly ) and will ruin the contact to the agent until I reboot the computer.

       

      Hey guys,

       

      Using LD 9.6 p1. I have an issue lots of task get stuck with active decives. After some research I discovered that when you trying to install a program via Push and the screen is getting locked while installing this device will get stuck in the task. The device will stay active and the task too only way to resolve this issue is delete the active pc from the task. after I have cancelled the task as it is in an active state.

      When I look at the log folder \\ldclient\data I see the task hasn't been modified since the start of the lock. The .tmp file of the task is still available.

       

      Next issue this is creating it will make your agent no function anymore to the Core. This issue is resolved when I reboot the computer.

       

      After rebooting the task will get a successful status (already installed ) while the package isn't correctly installed

       

      Does somebody else has the same issue ?