1 Reply Latest reply on Mar 23, 2015 4:27 AM by WimVH

    LDAV deployment fails with return code 478 (unsupported platform)

    WimVH Rookie

      Hi everyone,

       

      While trying to deploy LDAV (to a server running the LANDesk 9.5 agent), the installation fails with return code 478 and result "Unknown status code (0x5DB301DE,3507:478)".

       

      The log file shows:

      Installing LANDESK Antivirus

      Verifying minimum agent version

           Done

      Verifying minimum agent version

           Done

      Verifying platform...

           Failed: Unsupported platform

      Contacting server...

           Failed

      Sending status to core


      The Inventory shows as OS "Microsoft Windows Server 2008 Server Standard Edition (core installation), 32-bit", the same platform as a number of other servers where I was able to roll out LDAV without any issue.

      I have also verified that there are no traces of any other AV anymore.

       

      Is there any way I can find out why this platform would not be supported?

       

       

      Thank you.