Have you installed the LANDESK management suite console on your Service Desk server that you're connecting from?
If so, is it able to open and connect to your core?
Have you run the "compatibilty" patch available in the zip file "C:\Program Files (x86)\LANDesk\Service Desk\Console\SupportLDMS95.zip." on every client and the server computer ?
LDSD 7.8 is configured to work with LDMS 9.6 by default.
To use LDMS 9.5 with LDSD 7.8, you have to :
1. extract the zip file C:\Program Files (x86)\LANDesk\Service Desk\Console\SupportLDMS95.zip on every client and server computer.
2. run Run.bat from the extracted "SupportLDMS95" folder.
3. restart the computer.
Watch out :
The files used for integration with LDMS 9.5 replace those used for integration with LDMS 9.6.
If you apply the 9.5 patch on a 7.8 system, you won't be able to work on IPC's anymore with the Console; an error occur when an action (with a window) is executed.