I don't remember if this object exists by default, but we have an object under Incident called Incident Source. This tells us how the incident was relayed to us - did the customer call in, email, come to our counter, submit it via self service, or some other means? I want to automatically fill in the source if it is being submitted via Self Service or email.
I've found information on how to set a field automatically through the process (automatic action). This will not help unless a calculation can detect how the incident was submitted.
I've also found information on using a calculation attribute. Again, the calculation would have to detect the method.
What I'd really like to do is just set a default value on for the field on the EndUser Incident window (and hide the field) so that it automatically gets entered as Self Service. Can't seem to find that option, so I assume it does not exist. Normally, I would set the default via the process, but there is no Create Incident action within the process to modify the window defaults. Does this option exist somewhere else?