1 Reply Latest reply on May 27, 2015 3:18 AM by Paul Hyman

    How to add documents into knowledge base like in Console

    MarcelloCentineo Specialist

      Hi,

       

      Does someone know if it's possible (and how???) to add documents/folder (e.g. word docs, pdf's etc.) into the knowledge base like in Console?

       

      Or if it's not possible. Is there another nice way in WebDesk?

      What will happen if I add /attach a .pdf file to an article? will it also search in the pdf file itself?

       

      thanks

      marcello

      KnowledgeBaseDocumentsConsole.JPG