Does someone know if it's possible (and how???) to add documents/folder (e.g. word docs, pdf's etc.) into the knowledge base like in Console?
Or if it's not possible. Is there another nice way in WebDesk?
What will happen if I add /attach a .pdf file to an article? will it also search in the pdf file itself?
Please see the following how the console works with documents.
In Console as far as I can see when you add documents in console there is information going to 3 tables. .
1. km_document, where there is information about the file type and the attachment data is stored in a xml string.
3. tps_attachment which stores the attachment.
So this behaviour would be difficult to replicate in WebDesk but would be a good enhancement.
Retrieving data ...