we have a customer with a lot (1100) Motorola MC55A pda: with the prior version of Avalanche, 4.9, the Enabler V. 5.2-12 was manually installed via Activesync (with just the enabler settings package in Avalanche). Now, with the upgrade to avalanche V. 5.3, we have a software profile with the enabler upgrade package to V. 5.3.64 , and, again, the anabler settings package. It works, and the enabler is upgraded and configured, but if I list the software packages installed on Motorola MC55A, I see the enabler V. 5.3.64 “orphaned”. If I “delete orphaned packages”, the enabler is not fisically unistalled from mobile device, and it continue to work, but I don’t see it anymore under installed package package list in Avalanche. (see the attachment “Enabler Orphaned.png”).
The Enabler Package is a special package and it will show Orphaned as the criteria of the package keeps it from re-upgrading the enabler every sync. However, the Enabler is also coded so that if you do push a update now+delete orphan it will never delete the Enabler (update) package on the device. So yes this is expected behavior.