We need to track when the category changes in an Incident so I marked category as audit true object designer, this creates a history entry but it simply says "Update" no information. Is there any way I can get this to display some meaningful wording or better yet show what the change was?
This is for debugging, we have some random category changes that w can't explain.
The audit trail is supposed to show the before and after values. I seem to recall ages back observing that while this was properly implemented in Console, it wasn't in WebDesk. So you might want to check that out and perhapsreport it was a bug