7 Replies Latest reply on Oct 20, 2015 3:06 AM by neil_p1000

    Server Error in Servicedesk.WebaccessInt Application

    neil_p1000 Apprentice

      Hi All


      We keep getting an error within Webaccess and integrated log in (see Below) If you login using Explicit login everything work fine. This would happen on occasion and a recycle of the application pool within iis fixes problem but for some reason we are getting the error on a daily basis now but usually only occurs on one of our 2 webservers. Has anybody else had this problem and if so is there a workaround or fix





        • 1. Re: Server Error in Servicedesk.WebaccessInt Application
          elizabethcombrink Expert

          Neil,  that screenshot isn't helping as all its saying that the server has been configured to not show error messages.  Which is good security practice, but annoying when you're trying to work out what's going on!


          If you got an error whilst running webdesk on the server you would get the real error displayed.


          Can you see something in the server event log?

          • 2. Re: Server Error in Servicedesk.WebaccessInt Application
            neil_p1000 Apprentice

            Hi Eliazabeth


            there are events on our web servers (attached)  seem to be ASP.Net errors





            Log Name:      Application
            Source:        ASP.NET 4.0.30319.0
            Date:          30/04/2015 08:03:32
            Event ID:      1309
            Task Category: Web Event
            Level:         Warning
            Keywords:      Classic
            User:          N/A
            Computer:      sdmccs004.ad.ncc.local
            Event code: 3005
            Event message: An unhandled exception has occurred.
            Event time: 30/04/2015 08:03:32
            Event time (UTC): 30/04/2015 07:03:32
            Event ID: 8a3281faedfa499cbf2fc77ec8c40bc3
            Event sequence: 926
            Event occurrence: 167
            Event detail code: 0

            Application information:
                Application domain: /LM/W3SVC/1/ROOT/ServiceDesk.WebAccessInt-1-130748369121541522
                Trust level: Full
                Application Virtual Path: /ServiceDesk.WebAccessInt
                Application Path: C:\Program Files (x86)\LANDesk\Service Desk\WebApp\WebAccess\
                Machine name: SDMCCS004

            Process information:
                Process ID: 3868
                Process name: w3wp.exe
                Account name: NT AUTHORITY\NETWORK SERVICE

            Exception information:
                Exception type: ActivationException
                Exception message: Error activating QueryController
            More than one matching bindings are available.
            Activation path:
              1) Request for QueryController

              1) Ensure that you have defined a binding for QueryController only once.

               at Ninject.KernelBase.Resolve(IRequest request)
               at Touchpaper.Web.Console.MvcApplication.MyNinjectControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
               at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
               at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
               at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
               at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
               at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

            Request information:
                Request URL: https://itbms:443/ServiceDesk.WebAccessInt/wd/Query/GadgetList.rails?class_name=Process.Process&query=_MYIPCWEBDESK&page_size=20&attributes=Colour,_ProcessRef,RaiseUser._VIP,CreationDate:Created On,Title:Summary,RaiseUser.Title:Affected User,_Location._Location,RaiseUser._Customer.Title:Directorate,Status.Title:Status,LastUpdate&sort_by=RaiseUser._VIP desc,CreationDate desc&id=NewGadget4-list&gadget_id=NewGadget4&hide_filters=True&cns=LatestAssignment.User-icu_a_Status.IsEnd-e-0_a_Status.IsCompletion-e-1&c0=False&c1=False&dashboard_id=4d204fa2-0999-46b5-b5e7-11f1eba0416c
                Request path: /ServiceDesk.WebAccessInt/wd/Query/GadgetList.rails
                User host address:
                User: AD\68636
                Is authenticated: True
                Authentication Type: Negotiate
                Thread account name: NT AUTHORITY\NETWORK SERVICE

            • 3. Re: Server Error in Servicedesk.WebaccessInt Application
              Fabian Schmidt Expert

              Hello everybody,


              one of our customers has a very simalar problem, but with a different error in Eventlog.


              I opened a case already with LANDESK Support.


              @neil: Do you find any error message in the application eventlog with the following error?

              Exception type: InvalidOperationException

                Exception message: The view 'Error' or its master was not found or no view engine supports the searched locations. The following locations were searched




              • 4. Re: Server Error in Servicedesk.WebaccessInt Application
                neil_p1000 Apprentice

                Hi Fabian


                We do not have any application errors with the attached error the on one I see are the ASP.Net warnings.




                • 5. Re: Server Error in Servicedesk.WebaccessInt Application
                  Fabian Schmidt Expert

                  Hi Neil,



                  The ASP.Net Warning you provided can caused be dashboards, that have queries on it that were changed or do not exist anymore.

                  You should look with the User AD\68636 at the dashboard with the GUID 4d204fa2-0999-46b5-b5e7-11f1eba0416c and look if the user directly sees an error message.




                  • 6. Re: Server Error in Servicedesk.WebaccessInt Application

                    Hi neil_p1000,


                    How did you resolve this issue? Thank you!




                    • 7. Re: Server Error in Servicedesk.WebaccessInt Application
                      neil_p1000 Apprentice

                      We haven't solved it I thought the upgrade to 7.8.1 had solved it but it has reappeared today funnily enough so hoping its a one off. 


                      We hadn't seen the error since the upgrade at the end of July until today but investigating as windows updates were installed on our servers last night so could be a factor