History: We updated to 9.6sp1 on our windows 2008r2 core the mobility menus disappeared under tools. LDMO/AOD stopped working. I could still login to aod.wavelink.com using the initial account but not with my ldap accounts. We were advised by support to move our core to 2012r2. So we migrated our core to windows 2012r2 server. Thus far the situation is improved but not all the way there. The Mobility menus have returned. I can access aod.wavelink.com using the account created the first time we accessed aod. In the aod console I go to tools, system settings, then LDAP integration services and I can successfully test both the LDMS core server settings AND the LDAP account settings. Even after all the conditions seem to be agreeable I still cannot login with an LDAP account. My LDAP service user is a part of the Landesk Management Group as is the LDAP user that I'm connecting with. Any ideas?
In the Avalanche Console, do you see the LDAP user under Tools - System Users? Maybe it's just the the syntax you use that's wrong?
Since a few days we have the same problem. Nothing changed and it stopped working on 8th June. Our Core is on 2012 R2 9.6 SP1. Today i have a remote session with landesk.
We ended up opening a ticket with landesk support. We ended up changing the AD user we were using to authenticate to LDAP and it started working again.
Thanks for your help, this has helped us in our live session.
You dont need a new account, you could changed back your old account. But you have to save first the new account. Maybe a curruption entry in aod database.
This has helped us ;o)
Apparently there was some corruption in AOD. Changing the user for LDAP in AOD then back to the original user clears the issue.
See the following link :