Using incident templates we are trying to make the logging process as simple as possible for a selection of analysts.
I know you that can prefill all the required template incident fields and set the Resolve on Creation flag, which then requires the analyst to Save and Close the incident. This equates to two clicks for the analyst (launch then Save and Close).
Ideally we would like to make the process one click- I don't know if this is doable, but I was wondering if anyone would know if it is at all possible to make the incident save and resolve on its creation?
Many thanks in advance.