2 Replies Latest reply on May 27, 2015 3:46 PM by mbrevick

    Can't create disconnected template

    Apprentice

      I just upgraded to 9.6SP2 from SP1 after seeing that it was supposed to fix the disconnected USB creation issue, but I am still having issues. Creation fails at copying over my image files. My provisioning log simply says

       

      INFO copying imagefile to USB drive.

      ERROR Could not process Template

       

      I'm doing it directly from the from the Core machine, however, our machine is in a VM and I am connecting to that remotely and mounting the USB in VMware from my remote computer. Plugging the USB into the VM host directly makes no difference.

       

      I followed the community video on how to create offline templates so I'm not sure what I'm missing. I captured a split .tbi file that are 2GB max file size, drive is FAT32, the images are on my preferred server, the UNC path is correct and accessible, I've checked the self-included agent installer. I don't know what else to do!

        • 1. Re: Can't create disconnected template
          nick.evans SupportEmployee

          Hi Mbrevick,

          There's a handful of things that can cause hang ups during the creation of the stick. First thing to do is turn on Xtrace logging on the Core:

          How to enable XTrace Diagnostic logging in LANDesk 9.6 Core and Clients

           

          Next, go rename this log:

          "\\CORE\ldmain\log\provisioning\provisioning.log" to "\\CORE\ldmain\log\provisioning\provisioning.old"

           

          Now create your disconnected template.

          Once it fails, grab the new provisioning.log from the Core at the path above and post it.

          If there's an issue with publicly posting the log, look to open a ticket with support.

           

          A couple common things I've seen:

          • Using the core as the preferred server to host the tbi
            • If you log into the core with 1 user, and your preferred server is a different user it will fail
          • Wrong permissions on the preferred server share
          • insufficient drive size

           

          The log will help narrow down the cause.

          • 2. Re: Can't create disconnected template
            Apprentice

            That did not change the output of the provisioning log at all which is still no help. My preferred server user has full permissions to the file share, i've tried using the file share from my file server and also tried moving the image files to my a share on my core and neither work.

             

            INFOBootMediaHelper5/27/2015 5:38:16 PM: Downloading Boot Files
            INFOBootMediaHelper5/27/2015 5:38:16 PM : Download of file: http://BHLD/landesk/vboot/bootmgr.dat to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootmgr
            INFOBootMediaHelper5/27/2015 5:38:16 PM : Download of file: http://BHLD/landesk/vboot/bootmgr.efi to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootmgr.efi
            INFOBootMediaHelper5/27/2015 5:38:16 PM : Download of file: http://BHLD/landesk/vboot/bcd.dat to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bcd
            INFOBootMediaHelper5/27/2015 5:38:16 PM : Download of file: http://BHLD/landesk/vboot/boot.sdi to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot.sdi
            INFOBootMediaHelper5/27/2015 5:38:16 PM : Download of file: http://BHLD/landesk/vboot/boot.wim to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot.wim
            INFOBootMediaHelper5/27/2015 5:38:21 PM : Download of file: http://BHLD/landesk/vboot/boot_x64.wim to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot_x64.wim
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/landesk/vboot/etfsboot.com to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\etfsboot.com
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/landesk/vboot/bootx64.efi to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootx64.efi
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/landesk/vboot/bcd_x64.dat to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bcd_x64
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/landesk/vboot/BootSect.exe to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\BootSect.exe
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/landesk/vboot/efisys.bin to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\efisys.bin
            INFOBootMediaHelper5/27/2015 5:38:25 PM : Download of file: http://BHLD/ldlogon/provisioning/windows/winpe_x86/oscdimg.exe to C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\oscdimg.exe
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Creating directory: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootmgr to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\bootmgr
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootmgr.efi to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\bootmgr.efi
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Creating directory: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\Boot\
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\BCD to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\Boot\BCD
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot.sdi to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\Boot\boot.sdi
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Creating directory: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\EFI\Boot\
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bootx64.efi to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\EFI\Boot\bootx64.efi
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Creating directory: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\EFI\Microsoft\Boot\
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\bcd_x64 to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\EFI\Microsoft\Boot\BCD
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot.wim to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\boot\boot.wim
            INFOBootMediaHelper5/27/2015 5:38:25 PM: Moving file: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\boot_x64.wim to: C:\Users\mb-admin\AppData\Local\Temp\OfflineBootMedia\media\boot\boot_x64.wim
            DEBUGGINGPActionOffline5/27/2015 5:38:27 PM: XML Snippet to be used:

            <variables /><Partition><diskID>0</diskID><action>autocreate</action><offline>true</offline></Partition>

            INFOPActionOffline5/27/2015 5:38:27 PM: Copying imagefile to USB drive.
            ERRORPOfflineProvisiong5/27/2015 5:38:27 PM: Could not process Template