4 Replies Latest reply on May 23, 2015 8:38 AM by dennyjs

    How to create a new ticket automatically from CI?

    dennyjs Apprentice

      I have maintenance attributes on the CI window (maintenance start, time, repeated every: hourly, daily, weekly, etc..).

      Is it possible to trigger a new ticket (change) with CI attached when the maintenance scheduled has reached?

      By using Schedule Manager I can filter out all CIs that is currently reached the maintenance schedule, BUT next step how can I configure LDSD to automatically create a new ticket for those CIs?

       

      Thank you