I copied our production process and named it Process_2.
I edited Process_2 and added an action "With Department". I created the necessary Objects and Windows.
I activated Process_2 and made it the default. I de-activated the original production process.
I recycled the application pools in the Web Desk. I also restarted the services in the App server.
Our help desk is using the web desk. when they created an incident the got this error: Invalid lifecycle: NewProcess1111
I had to put back the original process in place which does not have the error.
However, I really need this edited version implemented. Can anyone please help me what I must do to use my new version of process and not get the error.