If you continue having issues with both Chrome and IE, then I would personally try out Firefox. It is NOT SUPPORTED, however, that doesn't mean it won't work in some cases. It's worth the try if you come against a road block in some situations.
Just a thought.
In the latest updated to Chrome, NPAPI has been completely disabled, and this workaround is no longer an option.
I manually reinstalled java then went into the console through firefox, which finally let me move forward to the flash installation prompt. Once that was done, was up and running. Chrome and IE though are out for Remote Control.