2 Replies Latest reply on Jun 23, 2015 8:37 PM by dodiy.m

    Automatically Stop Clock in Incident when Task Incident Stop Clock

    dodiy.m Apprentice

      Hi,

       

      How do I achieve this in process design so in Task Incident, I will perform "With 3rd Party" action and follow by Stop Clock. But my SLA time for Incident still run. I want it stop automatically whenever Task Incident clock stopped. And start back when Task Incident clock started.

       

      Regards,

      Dodi