2 Replies Latest reply on Jun 14, 2015 2:21 AM by Andrew Swindells

    LANDesk "Newbie"  Here  -  Looking for Ideas on Creating New Categories in Service Desk

    bwillis Rookie

      We just purchased LANDesk TUM (Mgmt suite & Service Desk).  We are currently using Footprints for Incident management, and we don't want to port over our old issue categorizations  -  we want to start fresh in LANDesk.  Does anyone have any advice on building effective categorization in Service Desk?  We are a fairly big IT shop and produce approx. 110,000 tickets per year.  We have 20+ IT teams that receive assigned tickets, and we would like to utilize auto-assignment as well.

      Does anyone out there have a similar environment?  Would love to talk to anyone who could help.  Thanks!