5 Replies Latest reply on Jun 10, 2015 11:10 AM by JonnyB

    ldiscn32.exe crashes every time, even after client reinstallation

    alarson Apprentice

      ldiscn32.exe crashes every time, locally on one of my Win7x64 client machines.  no ldiscn32.log file is created.  even the /o switch won't produce a log file.

      event viewer shows minimal info.  Faulting application/module name: LDISCN32.EXE, version: 9.60.2.111, time stamp xxx.

      Event ID =1000, Task Category = (100).  Exception code: 0x40000015

      running locally or remotely (via psexec) both return error code 3.  I can run miniscan.exe successfully via psexec which will update the ip in ldconsole, allowing remote control.

      I've tried to reinstall the entire client twice but the issue persists.  The client machine seems totally fine outside of ldiscn32...

       

      This is how the wscfg32.log file ends the client install process:

      Tue, 09 Jun 2015 14:25:07 Processing [Final Post Copy]

      Tue, 09 Jun 2015 14:25:07 INI:  EXEC01=C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE, /NOUI /NOCD /SYNC /F, INSTALLONLY

      Tue, 09 Jun 2015 14:25:07 Starting process: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

      Tue, 09 Jun 2015 14:25:13 Processes returned : 3

      Tue, 09 Jun 2015 14:25:13 CheckProcessExitCode processed app name: LDISCN32.EXE

      Tue, 09 Jun 2015 14:25:13 FAILED:  Running application: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

      Tue, 09 Jun 2015 14:25:13 FAILED:  bCriticalError set to TRUE. Processing C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE

      Tue, 09 Jun 2015 14:25:13 Overall Install Status:

      Tue, 09 Jun 2015 14:25:13 FAILED:  Finished

      Tue, 09 Jun 2015 14:25:13 SUCCEEDED:  Delete (c:\ENUNTCFG.MRL)

      Tue, 09 Jun 2015 14:25:14 FAILED:  bCriticalError is true.  Setting exit code to ERROR_INSTALL_FAILURE

      Tue, 09 Jun 2015 14:25:36 WorkThreadProc()wscfg32.exe not call reboot here directly since either reboot not needed or ignore reboot set to true

      Tue, 09 Jun 2015 14:25:36 UPdateClientDbStatus:  Core Name is:

      Tue, 09 Jun 2015 14:25:36 Application exit value is 1603

       

      I haven't tried the UninstallWinClient.exe from ldmain yet... but it seems a client re-installation first uninstalls all modules before re-installing... not sure if there's a difference there.

      Suggestions?  We're running LDMS 9.6 sp1.