3 Replies Latest reply on Jun 11, 2015 4:44 PM by JimmyTheGeek

    Service desk creating incidents on its own.

    Rookie

      I'm trying to set up Service Desk to create incidents from emails.  I got all of the inbound mail settings to work, but now it is creating incidents on its own. New incidents are being created that refer to previous incidents, for example, incident 761 says in its summary that incident 760 has been created.  I don't know where these are coming from.  I created a mailbox for service desk called "HelpDesk".  The raise user on all of the new incidents is "HelpDesk Summary".