1 Reply Latest reply on Jun 18, 2015 1:34 AM by neil_p1000

    Analyst Dashboard not showing correctly

    neil_p1000 Apprentice

      Hi All

       

      We currently have a Analyst dashboard which displays My IPC and My Groups IPC with a default of show 20 records. These work for all analysts apart from 1 who's MY IPC only shows 5 records so as he has 40 calls he has 8 pages to scroll through

       

      Any ideas how this could happen he doesn't have a personal dashboard and this problem appears in both webdesk and console. We currently use Service Desk 7.6

       

      cheers

      neil